Frequently Asked Questions

 

What Payment Methods Are Accepted?

We accept Visa, MasterCard and American Express.

Is Buying On-Line Safe?

Your details are completely safe with us. All transactions are sent via high-level SSL encryption to ensure total security of any sensitive information. We do not store your personal credit card information. All payments are processed through Stripe.

Do You Ship Internationally?

At this point in time we only deliver within the European Union (EU). For enquiries about shipping to other countries please contact us here: http://www.lu-ink.com/contact/

How Long Will It Take To Get My Package?

Spain: Your order should be delivered within 3 to 7 business days following order confirmation.

Rest of Europe: Your order should be delivered within 5 to 10 business days following order confirmation.

Who should I to contact if I have any queries?

You can get in touch with us here: http://www.lu-ink.com/contact/

Do you have any other questions?